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About Us

Quality Management Center


BINUS obtained its ISO 9001 certification in 1997, and since then it has a unit that monitors the quality assurance of the university. The unit was called BKM. The adoption of QA system at BINUS has triggered the application of support-related management systems such as the use of balance scorecard as a tool of performance indicator for the institution, the implementation of Internal Audit, and the practice of study program self evaluation. In October 2005, BKM Changed its name to CfQ (Center for Quality Assurance) which the function was broadened, the stakeholder can use it as a knowledge management center and as a support unit when QA is needed to be implemented. Every study program of BINUS uses the CfQ for BINUS community’s (students/alumni, lecturers, heads of study programs) knowledge enrichment in the context of quality assurance. For the long term CfQ is used not only by institution and BINUS Community (BINUSIAN), but also by others HEI. CfQ provide information on the development of quality management system for an HEI.

In September 2007, CfQ changed its name to QMC (Quality Management Center) because of the changing of the organizational structure in BINUS and the new corporate identity and also the new vision and mission in BINUS, which is BINUS 20/20 – A World-class Knowledge Institution. With this new name and new vision QMC will become a unit that managed the whole quality matters in BINUS.

The relevant parties of the Quality Management Center (QMC) are:

  • BINUS Institution: as a center to develop QA for industries, especially for education institutions; provide trainings, workshops and seminars, journal and discussion forum.
  • Students/alumni: participate in seminars, share knowledge and experience, take part in trainings and workshops, can also become a member, and can be accompanied if they intend to implement QA system in their own organizations.
  • Lecturers and employees: participate in research and QCC projects to find the proposed QA model for HEI.
  • Quality Consultants/ industries: share knowledge and experience, become speakers or presenters in seminars/ group discussions
  • Government (DGHE, BAN and others): share knowledge and experience on QA in HEI, become speakers or presenters in seminars/ group discussions
  • HEI: share knowledge and experience on QA in HEI, become speakers or presenters in seminars/ group discussions, participant in seminar, training and workshop, participate in research


  • to initiate/lead the BINUSIAN network in developing theory and practice in assessment, improvement and maintenance of quality and more specific for higher education institutions in Indonesia.


  • To become a proponent of good universal practice in QA
  • To become a facilitator of the higher education quality and competency assurance communities within Indonesia, concerning issues of quality and fairness in national academic, professional mobility, credentialing and recognition.
  • To facilitate research into the practice of quality management in higher education and others business and its effectiveness
  • To facilitate the comparative study of national quality and competency assurance mechanisms to improve efforts within Indonesia and promote among national systems

Objectives and Strategy the objectives of Quality Management Center (QMC) are:

  • Permit better-informed national/international recognition of qualifications
  • Be able to provide advice and expertise to assist the development of new QA agencies
  • Monitoring issues of quality in the transnational movement of higher education
  • Promote good practices in the maintenance and improvement of quality in the businesses owned or led by BINUSIAN
  • Design a self-accreditation scheme for BINUS

The objectives will be achieved by conducting activities that involve stakeholder of BINUS as well as improving their competences. Hopefully in the long run, Quality Management Center (QMC) can provide services for other HEIs, and conduct activities between HEI and industries
The objective is planned to be run through the following strategies:

  • Developing a Quality Management Center (QMC) that can become a facilitator of HE QA communities within Indonesia
  • Developing the self-assessment model for BINUS as a model on good practice QA implementation in Indonesia

Quality Management Center (QMC) Personnel
Quality Management Center (QMC) Manager: Dr. Dra. Ienneke Indra Dewi, M.Hum

Quality System and Control Section Head: Alvin Chandra, S.Kom., MM

Quality Measurement & Analysis Section Head: Rudi, SE., MT

Quality Measurement & Analysis Officer: Doni Barata, S.Si

Quality Measurement Officer: Dessy Afandy, SE

Data Monitoring Officer: Pengkuh Ibnu Sudana, SE., S.Kom

System and Procedure Officer: Sabaria Catharin Debora, S.IK

Quality Control Officer: Devi Handayani

Quality Management Center (QMC) - Bina Nusantara University
Jl. K.H. Syahdan No. 9, Palmerah
Jakarta Barat 11480, Indonesia
Fax : (6221) 5300244
Email : dokiso@binus.edu
Mailing List : Quality_network@yahoogroups.com


    Did You Know?

    Malcolm Baldrige National Quality Award is the highest accolode an organization can receive as a demonstration of excellence in quality operations.


    Quality is never an accident; it is always the result of intelligent effort

    - John Ruskin

    "Quality means doing it right when no one is looking"
    ~ Henry Ford

    Quality Is Not An Act, It Is A Habit


    If You Want A Quality, Act As If You Already Had It

    (Wiliam James)

    “Quality means doing it right when no one is looking.”

    - Henry Ford -


    “Quality is more important than quantity. One home run is much better than two doubles”

    - Steve Jobs -

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